Customer information

The following descriptions refer in large part to the online shop we use at

1. Your contractual partner

Eugen G. Leuze Verlag GmbH & Co. KG
Karlstrasse 4
D-88348 Bad Saulgau
Phone +49 7581 4801-0
Fax +49 7581 4801-10

2. How to order from us

Products and offers in the online shop can be viewed more precisely without obligation by clicking on the product name or the product picture. By clicking the button[Add to shopping cart] the selection is put into the shopping cart. Via the button[SHOW SHOPPING CART] the content of the shopping cart is displayed without obligation. Products can be deleted from the shopping cart by clicking on the graphic[x] “Delete product from shopping cart” or changed by changing the quantity. Afterwards the customer has to confirm the adjustment by clicking the button [ ] “Update quantity information in the shopping basket”. Then, the customer has to choose the desired method of payment and confirm the general terms and conditions of LEUZE VERLAGS.

If the customer wishes to order the products in the shopping cart, click on the button[Checkout] on the page “Shopping Cart”. The customer can log into his existing customer account, open a new customer account when making his first purchase or continue shopping as a guest without registration. For certain offers, e.g. magazine subscriptions, a customer account must be opened if, for example, the offer also includes certain online content that is located in the password-protected area of the online shop.

In the last step, the customer receives an overview of his order data and can check and change all details again. Address information can be adjusted using the[ENTER/Edit/Address] button. Products can be deleted from the shopping cart by clicking on the graphic[x] “Delete product from shopping cart” or changed by changing the quantity. Afterwards the adjustment should be confirmed by clicking the button [ “Update quantity information in the shopping basket”.
Input errors can also be corrected by the customer by navigating backwards in the browser or by aborting the order process.

To complete the purchase, the button[ORDER PAYMENT] must be clicked at the end. The order is then sent to LEUZE VERLAG.

3. Conclusion of contract in our online shop

Offers in the LEUZE VERLAGS online shop are non-binding and do not constitute legally binding offers.
Only the order by the customer is a binding offer according to § 145 German Civil Code (BGB), which LEUZE VERLAG can accept. After the order has been transmitted by the customer, LEUZE VERLAG sends an order confirmation and then a contract confirmation by e-mail. The contract is only binding upon delivery of the confirmation of the contract.

4. Subscription of journal subscriptions

4.1 By ordering a subscription, the customer receives continuous delivery of the magazine concerned for the agreed period, which results from the information on the respective product page, until termination. The information on the relevant product on the respective product detail page is decisive for the reference period or the agreed period of notice for a subscription.

4.2 Subscriptions to journals can be cancelled by the customer in writing, by fax or in text form (e.g. also by e-mail). The information on the product page of the respective product is decisive for the period of notice. Please send the address for the cancellation of a journal subscription to:

Eugen G. Leuze Publishing House KG
Karl route 4
D-88348 bath Saulgau
Fax +49 7581 4801-10

The right of withdrawal of consumers remains unaffected by this.

4.3 Unless expressly agreed otherwise, the offers of subscriptions shown are directed only at direct customers.

5. We save the contract text

We save your order and the entered order data. We will send you an order confirmation by e-mail and then a contract confirmation with all order data including the contract text. You also have the option of printing out both the order and the general terms and conditions before sending the order to us. Finally, you have access to your orders at any time via your customer account, if created.

6. So you can pay

By invoice and PayPal

7. This is how we deliver

We deliver worldwide, by DHL, German Post or with another provider of our choice

8. Our prices

All prices are inclusive of VAT, plus shipping costs.

9. Customer service

If you have any questions, complaints or complaints, please contact us. You can reach us Monday – Friday between 8.00 a.m. and 4.30 p.m. on +49 (0) 7581 4801-0 or by e-mail to

10. Warranty law for consumers

If you are a consumer and place an order with us for a purpose that cannot be attributed to your commercial or professional activity, you have a statutory warranty right.

11. Online platform (OS platform) for out-of-court dispute resolution and consumer dispute resolution

We hereby draw your attention ( to the platform for online dispute resolution (OS) of the European Commission. The OS platform can be reached via the following Internet address: We are not obliged and in principle not prepared to participate in a dispute settlement procedure of the consumer arbitration bodies.